Shipping policy

Thank you for shopping with Barista by Ducati. This Shipping Policy explains how, where, and when we deliver the products you order. It forms part of our Terms of Sale and applies to every order placed on this store. Please read it carefully — and pay particular attention to the Pre-Sale Orders section if your order contains a pre-sale item.

If anything in this policy is unclear, please contact us at [email protected] before placing your order.

1. Where we ship

We currently ship to all member states of the European Union (EU) and Switzerland.

We do not currently ship outside the EU/Switzerland. If your delivery address is outside this area, we will not be able to fulfill your order. If you plan for larger B2B orders, please contact us at [email protected]

2. Processing time (in-stock items)

Orders for in-stock items are processed within 1–3 business days after payment is confirmed (Monday to Friday, excluding public holidays in Austria). You will receive a shipping confirmation email with a tracking link as soon as your parcel is handed over to the carrier.

Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery times and carriers

Once dispatched, estimated delivery times within the EU/EEA are:

Standard delivery: 3–7 business days after dispatch
Remote regions and islands: up to 10 business days after dispatch

We work with the carrier UPS. Delivery estimates are provided by the carrier and are not guaranteed. They may be affected by carrier delays, customs, weather, strikes, or other events outside our control.

4. Shipping costs

Shipping costs are calculated automatically at checkout based on the destination and the weight of your order. The exact amount is shown before you confirm and pay. No additional shipping fees will be added after checkout.

VAT is included in all prices displayed on the store, in accordance with EU consumer law.

5. Pre-Sale Orders — important

A pre-sale (or "pre-order") item is a product that is available for purchase before it is in stock and ready to ship. This is clearly marked on the product page and at checkout.

5.1 Expected delivery window

Items purchased through our current pre-sale are expected to ship in Q4 2026 (October–December 2026). We will send you a shipping confirmation with tracking as soon as your parcel leaves our warehouse.

This window is an estimate based on our current production and logistics schedule. It is not a guaranteed delivery date. Shipping may begin earlier or later depending on production, materials availability, quality control, and carrier capacity.

5.2 If we expect a delay

If we become aware that delivery will fall outside the announced Q4 2026 window, we will inform you by email as soon as reasonably possible, including a revised estimated shipping date.

5.3 Mixed orders (pre-sale + in-stock items)

If your order contains both in-stock and pre-sale items, the entire order will be held and shipped together when the pre-sale item becomes available, unless we explicitly offer split shipping for that order. If you prefer to receive in-stock items earlier, please place them in a separate order.

5.4 Charges

Pre-sale orders are charged in full at the time of purchase. This allows us to confirm production volumes and reserve stock for you.

6. Pre-Sale refund and cancellation policy

In addition to your statutory rights under EU consumer law (see Section 8), the following applies specifically to pre-sale orders:

6.1 Cancellation before shipment

You may cancel a pre-sale order at any time before it has been dispatched by emailing [email protected] with your order number. We will refund the full amount paid, including any shipping fees, to your original payment method within 14 days of receiving your cancellation request.

6.2 Significant delays

If the actual shipping date is delayed by more than 30 days beyond the end of the announced Q4 2026 window (i.e., later than 30 January 2027), you have the right to cancel your pre-sale order and receive a full refund, including shipping fees, even after the standard 14-day withdrawal period has expired.

6.3 After shipment

Once a pre-sale order has been dispatched, the standard 14-day right of withdrawal under EU consumer law applies (see Section 8).

7. Lost, damaged, or missing parcels

We take great care in packing your order, but transport incidents do happen. The following applies to all shipments, including pre-sale orders.

7.1 Damaged on arrival

If your parcel arrives visibly damaged or the product inside is damaged, please contact us within 7 days of delivery at [email protected] with:

Your order number
A short description of the damage
Clear photos of the outer packaging and the damaged item(s)

We will arrange a free replacement, a partial refund, or a full refund — whichever is appropriate and agreed with you.

7.2 Parcel marked "delivered" but not received

If tracking shows your parcel as delivered but you have not received it, please:

Check with neighbors, your building's reception, and any safe drop-off location.
Contact the carrier with the tracking number to request the delivery details.
If the parcel cannot be located within 5 business days, contact us at [email protected] so we can open a claim with the carrier.

7.3 Lost in transit

A parcel is considered lost in transit if tracking has not been updated for 15 business days after dispatch (within the EU/EEA). In that case, we will open a claim with the carrier and, once confirmed, provide you with a free replacement or a full refund.

7.4 Risk of loss

In line with EU consumer law, the risk of loss or damage passes to you only when you (or a third party designated by you, other than the carrier) take physical possession of the goods.

8. Your right of withdrawal (EU consumers)

If you are a consumer based in the EU, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.

To exercise this right, contact us at [email protected] with your order number and a clear statement that you wish to withdraw. Full details, including the cost of return shipping and any exceptions (e.g., personalized items), are set out in our Refund Policy.

9. Incorrect addresses

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided at checkout. If a parcel is returned to us due to an incorrect address, we will contact you to arrange re-shipment; additional shipping fees may apply.

10. Contact

For any shipping-related question, please reach us at:

Cuisine Barista Service GmbH Email: [email protected] Address: Eisenhowerstraße 27, 4600 Wels

We aim to reply to all shipping inquiries within 2 business days.